Welcome to Shiv Steel Pvt. Ltd. By accessing or purchasing from our website, online store, or physical showroom, you agree to comply with the following Terms & Conditions. Please read these terms carefully before using our services.
1. General Information
Shiv Steel Pvt. Ltd. reserves the right to update, change, or modify these Terms & Conditions at any time without prior notice. Your continued use of our website and services after changes indicates your acceptance of those modifications.
2. Product Information
We make every effort to display accurate product details, including descriptions, colors, sizes, and images. However, slight variations may occur due to screen resolution, natural materials, or design updates.
All products are subject to availability. If an item is unavailable after your order is placed, we will notify you promptly and provide alternative options or a refund.
3. Orders & Payments
Orders can be placed through our website, customer support, or showroom.
Payment must be made in full (unless otherwise agreed) before processing and dispatch.
We accept various payment methods including credit/debit cards, UPI, bank transfers, and approved digital wallets.
Shiv Steel Pvt. Ltd. reserves the right to cancel or refuse any order due to incorrect pricing, payment issues, or suspicious activity.
4. Pricing & Taxes
All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes, unless otherwise mentioned.
Shipping, delivery, or installation charges may apply depending on your location and order size.
5. Delivery & Installation
We aim to deliver products within the estimated timeframe provided at the time of order. However, delivery dates may vary due to logistics, availability, or unforeseen circumstances.
Professional installation services are available for specific products. Customers are responsible for ensuring proper access to the delivery location.
Any damages caused after delivery and installation will not be covered by Shiv Steel Pvt. Ltd.
6. Returns, Exchanges & Cancellations
Returns and exchanges are only accepted in cases of manufacturing defects or incorrect items delivered.
Customers must notify us within 48 hours of delivery for any return or exchange requests.
Products must be unused, undamaged, and in original packaging to qualify for returns.
Customized or made-to-order furniture is non-returnable and non-refundable unless defective.
Cancellations must be requested before dispatch. Once shipped, cancellations will not be accepted.
7. Warranty & Guarantee
Our furniture comes with a limited warranty covering manufacturing defects. Warranty periods vary depending on the product.
Normal wear and tear, misuse, or damage caused by improper handling are not covered under warranty.
Claims must be supported with proof of purchase and clear evidence of the issue.
8. Intellectual Property
All content, including text, images, designs, logos, and product descriptions on our website, are the intellectual property of Shiv Steel Pvt. Ltd. Unauthorized reproduction, copying, or distribution is strictly prohibited.
9. Limitation of Liability
Shiv Steel Pvt. Ltd. shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
Our maximum liability in connection with any product purchase is limited to the price paid for that product.
10. Privacy & Security
We value your privacy. Personal information shared during purchase or registration is protected and used only for processing orders, delivering products, and improving services. For more details, please refer to our Privacy Policy.
